Staffing franchise recognized for providing superior customer service for third consecutive year
Essential Personnel, the company that launched Essential Pros franchise, has won ClearlyRated’s Best of Staffing® Award for a third consecutive year in recognition of the superior service we provide to the companies who hire us. The award was presented by sponsor CareerBuilder, along with gold sponsors Indeed and Glassdoor.
This award is particularly significant to us because Best of Staffing Awards are based entirely on ratings provided by clients. On average, clients of winning agencies are 3.3 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Our Net Promoter® Score, an index that measures the willingness of customers to recommend a company’s service to others, of 81.3% was significantly higher than the overall staffing industry’s average of -2% in 2019.
“Our Employment Consultants at each of our branch locations worked extremely hard this year to achieve one of the highest Net Promoter Scores in the industry,” says Travis Powell, CEO and President of Essential Pros. “The focus at our company is providing quality employees and exceptional customer service and we are so excited to be recognized for our efforts in this way,”
Essential Pros has established ourselves as a brand with an Essential Difference: We Do Everything Other Staffing Agencies Say They’re Going to Do, But They Don’t. We have helped thousands of individuals find meaningful work and has helped hundreds of companies fill urgent positions with the best people for the job. As the owner of an Essential Pros franchise, you will watch countless people transform their lives for the better.
With more job seekers looking for a career change, providing excellent customer service is critical
The job market pressed pause earlier in 2020 due to the global pandemic but is now ramping back up. According to a recent study by Haley Marketing of staffing industry professionals, all signs indicate that employment and economic indicators are showing the beginning of an economic rebound.
Essential Pros franchise owners are in a prime position to help drive this economic rebound by helping individuals find meaningful work and companies fill positions with the best candidates for the job.
“Now more than ever, it is important for staffing firms to deliver consistently remarkable experiences to the clients and talent they work with,” said ClearlyRated’s CEO Eric Gregg. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing to not only measuring satisfaction but taking action on the feedback. I couldn’t be more proud to showcase these industry leaders alongside feedback from their actual clients and candidates on ClearlyRated.com and applaud them for their commitment to making improvements at their respective firms!”